We deeply appreciate your support and trust in us. Please note that all sales are final. Our commitment to crafting each piece with great care, tailored specifically for you and proudly made in India, means that regrettably, we are unable to offer refunds or exchanges. Your understanding of the personalised nature of our creations means the world to us.
Cancellation is not possible once the order is successfully placed.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item, you must let us know within 2 days of delivery so that we can evaluate the issue.
Once we’ve received the package the order will stay in our inventory for one day for safety concerns. The order will be checked for damage and once approved, the exchange process will be initiated and the new order will be delivered to your address. The customer will only be allowed to exchange the product once.
In case of international orders, the courier cost of sending the item back for repairs or replacement will be borne by the customer.
Please Note:
We ensure every piece is thoroughly checked and packed with care before dispatch. For any concerns regarding the condition of the product, an unboxing video (from the moment the package is opened) is required as proof.
Without this video, we will not be able to address any claims related to damage, stains, or defects.